Writing

Notes from the operations desk.

Short essays on running people-heavy services well — the kind of practical writing I would have liked when I started.

All Operations Student Administration Governance RSS

Operations · 3 min read

Rotas that respect people

A good rota is not a spreadsheet. It is a quiet contract between an organisation and its staff. Here is how I build one.

Student Administration · 4 min read

Graduation looks like the wedding day of higher education. Most of the work happens twelve weeks earlier, in a quiet shared inbox.

Governance · 3 min read

After six years coordinating a care facility in Italy I came back convinced of one thing: safeguarding is care, not paperwork.